FAQ

FAQ

What does 18/10 grade stainless steel mean?

"18" stands for the percentage of chromium content in stainless steel. As chromium prevents rusting, this percentage of chromium content is the same for all stainless steel. "10" is the percentage of nickel content. This number varies according to the amount of nickel in stainless steel. The greater the nickel content, the more superior the quality as nickel allows a brighter and more rust-resistant luster.


Every now and then my cookware handle comes loose, what can I do to get it permanently tightened and secured?

The heat from cooking causes handle parts to expand and contract. This may cause the screws to become a little loose after prolonged use. First, try to see if you can use a screw driver to tighten the screw in the handle. If not, take it to your nearest Kinox Service Centre to get it repaired or replaced.


Can Kinox cookware be used in an oven?

All Kinox cookware with handles made out of plastic should never be used in an oven. Even though the handle materials can withstand high heat (up to 200C), they are not meant for use in the extreme temperatures of an oven.


If I accidentally burn my food during cooking, what can I do to remove the burnt remains stuck to the inside of the pot?

If food gets stuck to the inside of the pot, try soaking it in water overnight to allow the burnt food to soften. Scrape gently with a metal spoon and scrub the remainder off firmly with a nylon or plastic pad.


Can I put my Kinox cookware in a dishwasher?

Yes, Kinox cookware is dishwasher safe. One thing to keep in mind is that harsh dishwashing detergents may dull the finish. Just use a non-abrasive stainless steel cleaner with a soft cloth or sponge and polish your cookware using a circular motion.


I noticed some brownish blue stains on my pot, it appears to be some sort of discolouration. Can this be removed?

Golden brown or blue heating stains may occur from time to time. These usually result from over-heating . To treat these stains, use some non-abrasive stainless steel cleaner and add a little water to make a paste. Apply the paste onto the stains using a moistened paper towel. Rub firmly in a circular motion. After scouring with a nylon pad, wash the pot or pan in hot soapy water, rinse and dry.


After a period of use, I discovered brown stains on the outer bottom of my cookware. What can I do to prevent this from happening?

Sometimes grease, sauce or food particles spill onto the side or bottom of the pot during cooking and they get burnt by heat of the stove-top. This may be difficult to remove by normal cleaning. Try using hot soapy water to wash the utensil. You can also add a little vinegar (about 1/4 cup) to help release the stains from the utensil. Soak for a few hours and then scrub off the stains with a nylon pad. Also check your stove burners to make sure they are clean. If not, they will burn dirt and grease marks onto the bottom of your pot or pan.


How do I prevent water spots on my stainless steel cookware?

Always rinse and dry your pot or pan immediately after cleaning. If you are using an automatic dishwasher, add a water softener along with the detergent to combat hard water stains.


What is anodised cookware?

Hard anodisation is a treatment process used to harden aluminium alloy into a material that is twice as strong as steel yet more lightweight and therefore comfortable to hold. Hard anodised cookware have the unique feature of being naturally resistant to sticking to food, thus anodised cookware are a perfect healthy alternative to traditional non-stick coated cookware.